Terms & Conditions

1. Definitions

In these Terms & Conditions, unless the context otherwise requires:

• "max303," "we," "us," or "our" refers to the max303 online gaming platform operated at https://max303.cam and all associated services.
• "Player," "you," or "your" refers to any individual who registers an account and uses max303 services.
• "Account" means the personal gaming account registered by a player on the max303 platform.
• "Services" refers to all gaming products, betting markets, casino games, live dealer experiences, sports wagering, and related features offered by max303.
• "Deposit" means any transfer of funds from your personal bank account or payment method to your max303 account balance.
• "Withdrawal" means any transfer of funds from your max303 account balance to your designated bank account or payment method.
• "Bonus" refers to promotional credits, free bets, cashback, or other incentives offered by max303 subject to specific terms.
• "KYC" stands for Know Your Customer, the verification process requiring identity documentation to confirm player eligibility and prevent fraud.

2. Eligibility Requirements

To register and maintain an account with max303, you must meet all of the following eligibility criteria:

2.1 Age Requirement

You must be at least 21 years of age at the time of registration. max303 strictly enforces this age restriction in accordance with Indonesian regulations governing online gaming activities. Any player found to be under 21 years of age will have their account immediately suspended, all bets voided, and any funds deposited returned minus processing fees. Winnings generated from underage accounts will be forfeited. We reserve the right to request identification documents at any time to verify your age.

2.2 Geographic Restrictions

You must be a resident of Indonesia with a valid Indonesian identity document (KTP Nasional, passport, or driver's license). Our services are designed specifically for the Indonesian market, utilizing local banking infrastructure including BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, and Bank Danamon. Players attempting to access max303 services from jurisdictions where online gaming is prohibited will be blocked, and any accounts detected circumventing geographic restrictions will be terminated.

2.3 Legal Capacity

You must have full legal capacity to enter into binding contracts under Indonesian law. You represent that you are not subject to any legal disability or mental incapacity that would prevent you from understanding and accepting these Terms & Conditions. If you are deemed legally incompetent or placed under guardianship, you are not eligible to use max303 services.

2.4 Single Account Policy

Each player is permitted exactly one account. Creating multiple accounts (also known as "duplicate accounts") is strictly prohibited and constitutes grounds for immediate termination of all accounts. If we detect multiple accounts registered under the same identity, linked by IP address, device fingerprint, payment method, or household address, we reserve the right to suspend all related accounts, void all bets, confiscate bonuses, and retain any winnings. Only one account per person, per household, per IP address is allowed.

3. Account Registration and Security

3.1 Registration Process

To register an account with max303, you must provide accurate, complete, and current personal information including your full legal name (as it appears on government identification), date of birth, residential address, valid email address, and mobile phone number. You agree to update this information promptly if any changes occur. Providing false, incomplete, or misleading information is a material breach of these Terms & Conditions and will result in account suspension and forfeiture of funds.

3.2 Account Credentials

Upon registration, you will create a unique username and secure password. You are solely responsible for maintaining the confidentiality of your account credentials. You must not share your username or password with any third party under any circumstances. max303 will never ask you to disclose your password via email, phone, or live chat. If you suspect unauthorized access to your account, you must notify our customer support team immediately via email at [email protected] or through live chat.

3.3 KYC Verification

max303 implements mandatory Know Your Customer (KYC) verification procedures to comply with anti-money laundering regulations and responsible gaming requirements. Before processing your first withdrawal, you must submit clear copies or photographs of the following documents: (a) valid government-issued photo identification (KTP Nasional, passport, or driver's license) showing your full name, date of birth, and photograph; (b) proof of residential address dated within the last three months (utility bill, bank statement, or government correspondence); and (c) a selfie photograph holding your identification document next to your face. Our verification team typically processes KYC submissions within 1 to 24 hours during business hours. Failure to complete KYC verification will result in withdrawal requests being declined.

4. Deposits and Withdrawals

4.1 Deposit Methods

max303 accepts deposits exclusively through Indonesian banking institutions including BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, and Bank Danamon. The minimum deposit amount is Rp 50,000 for major banks (BCA, BRI, BNI, Mandiri) and Rp 100,000 for secondary banks. Maximum deposit limits vary by bank and player VIP tier. All deposits must originate from a bank account registered in your own name matching the name on your max303 account. Third-party deposits (using another person's bank account) are strictly prohibited and will result in the deposit being returned and potential account suspension.

4.2 Deposit Processing

Deposits through BCA, BRI, BNI, and Mandiri are typically processed instantly during banking hours (24/7 availability for online transfers). Deposits through other banks may take 15 to 30 minutes to reflect in your account balance. max303 does not charge deposit fees; however, your bank may apply its own transfer fees which are the player's responsibility. Once a deposit is credited to your account, it cannot be reversed except in cases of technical error or duplicate processing, subject to investigation by our finance team.

4.3 Withdrawal Procedures

You may request withdrawals at any time, subject to completing KYC verification and meeting any applicable bonus wagering requirements. Withdrawal requests must be made to a bank account registered in your own name matching your max303 account details. The minimum withdrawal amount is Rp 100,000. Standard members receive withdrawals within 15 to 30 minutes during business hours (08:00-17:00 WIB, Monday-Friday). VIP Gold and higher tiers enjoy priority processing with withdrawals completed in under 10 minutes, while Diamond and Black Diamond members receive instant withdrawals 24/7.

4.4 Withdrawal Limits

Daily withdrawal limits apply based on your VIP tier: Bronze (Rp 20,000,000), Silver (Rp 30,000,000), Gold (Rp 50,000,000), Platinum (Rp 100,000,000), Diamond (Rp 200,000,000), and Black Diamond (unlimited). Monthly withdrawal limits are five times the daily limit. We reserve the right to split large withdrawals into multiple installments for security and liquidity management purposes. Exceptionally large withdrawal requests exceeding Rp 500,000,000 may require up to 72 hours for processing and additional verification.

5. Bonuses and Promotions

5.1 Bonus Eligibility

Bonuses and promotions offered by max303 are subject to specific terms and conditions published with each offer. Unless otherwise stated, bonuses are available only to players who have completed full KYC verification, have a positive account balance history, and have not violated any terms. Bonus abuse, including but not limited to creating multiple accounts to claim the same bonus multiple times, coordinated betting with other players, or exploiting software errors, will result in bonus forfeiture, confiscation of winnings, and permanent account closure.

5.2 Wagering Requirements

All bonuses carry wagering requirements (also called "rollover" or "playthrough" requirements) which must be completed before bonus funds and any winnings generated from bonus funds become withdrawable. Typical wagering requirements range from 15x to 25x the bonus amount, depending on the specific promotion. For example, a Rp 1,000,000 bonus with 20x wagering requires Rp 20,000,000 in qualifying bets before withdrawal. Not all games contribute equally to wagering requirements: slots typically contribute 100%, live casino games contribute 10-20%, and sports betting contributes 100% on pre-match markets but only 50% on live in-play bets.

5.3 Maximum Bet Limits

While completing bonus wagering requirements, a maximum bet limit applies to prevent bonus abuse. The standard maximum bet is Rp 50,000 per spin/hand/bet while wagering bonus funds. Exceeding this limit may result in forfeiture of the bonus and any associated winnings. This limit applies regardless of your account balance or VIP tier during the bonus wagering period.

5.4 Bonus Expiration

Bonuses expire if wagering requirements are not completed within the specified timeframe, typically 30 days from the date of bonus crediting. Once expired, both the bonus funds and any winnings generated from those bonus funds will be removed from your account. Extensions are granted only in exceptional circumstances at max303's sole discretion.

6. Gameplay and Betting Rules

6.1 Fair Play and RNG

All casino games offered by max303 use certified Random Number Generator (RNG) systems tested and audited by independent third-party agencies to ensure fair, random, and unpredictable outcomes. Game RTPs (Return to Player percentages) are published within each game's information section. max303 does not manipulate game outcomes and cannot influence RNG results. Live dealer games are conducted by trained professional dealers in real-time with full video streaming, ensuring transparency and fairness.

6.2 Sports Betting Rules

Sports betting markets are governed by specific rules for each sport and bet type. For football betting (including BRI Liga 1, EPL, La Liga, Champions League, and other leagues), bets are settled based on the full-time result (90 minutes plus injury time) unless otherwise specified. Extra time and penalty shootouts do not count for regular match betting unless explicitly included in the market description. Asian handicap bets follow standard industry rules with half-goal and quarter-goal handicaps calculated accordingly. Mix parlay bets (accumulator bets combining multiple selections) require all selections to win; if any selection loses, the entire parlay loses.

6.3 Void Bets and Cancellations

max303 reserves the right to void bets in cases of obvious error, technical malfunction, incorrect odds publication, match abandonment, or rule violations. If a sporting event is postponed or cancelled, bets may be voided or carried forward to the rescheduled date depending on the specific sport's rules. In cases where odds are published with an obvious typographical error (e.g., 1000.00 instead of 1.10), we reserve the right to void affected bets and refund stakes at odds of 1.00.

7. Prohibited Activities

The following activities are strictly prohibited on max303 and constitute material breaches of these Terms & Conditions:

• Creating multiple accounts or allowing others to use your account
• Using VPNs, proxies, or other tools to disguise your location or circumvent geographic restrictions
• Colluding with other players to manipulate outcomes or gain unfair advantage
• Using automated betting systems, bots, or software to place bets
• Exploiting software errors, bugs, or vulnerabilities for financial gain
• Depositing funds that do not belong to you or using stolen payment methods
• Money laundering or using max303 services to transfer funds for illegal purposes
• Threatening, harassing, or abusing customer support staff or other players
• Registering an account if you are under 21 years of age or legally prohibited from gambling
• Chargeback fraud or falsely disputing legitimate transactions with your bank

Violation of any prohibited activity will result in immediate account suspension, confiscation of funds and winnings, and potential legal action.

8. Limitations of Liability

8.1 Disclaimer of Warranties

max303 provides its services on an "as is" and "as available" basis without warranties of any kind, either express or implied. We do not warrant that our services will be uninterrupted, error-free, or free from viruses or other harmful components. While we employ robust security measures including 256-bit SSL encryption, we cannot guarantee absolute security of data transmission over the internet. You use max303 services at your own risk.

8.2 Limitation of Liability

To the maximum extent permitted by law, max303 and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our services, including but not limited to loss of profits, loss of data, business interruption, or any other commercial damages or losses. Our total aggregate liability to you for all claims arising from your use of max303 services shall not exceed the total amount deposited into your account during the three months immediately preceding the claim.

8.3 Force Majeure

max303 shall not be liable for any failure or delay in performing obligations under these Terms & Conditions if such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to natural disasters, acts of God, war, terrorism, civil unrest, government actions, internet service provider failures, power outages, or pandemics. In the event of force majeure, we will make reasonable efforts to restore services as quickly as possible.

9. Responsible Gaming

max303 is committed to promoting responsible gaming practices. We provide comprehensive tools to help you maintain control over your gaming activity, including self-exclusion options (temporary or permanent account closure), deposit limits (daily, weekly, monthly maximums), loss limits (tracking net losses with automatic suspension), session time limits (automatic logout after specified duration), and reality check reminders (periodic notifications showing play time and balance).

If you believe your gaming habits are becoming problematic, please contact our customer support team immediately. We can help you set up protective limits, guide you through self-exclusion procedures, or connect you with professional gambling counseling resources. Remember that online gaming should be entertainment, not a way to make money or solve financial problems. For more information, please visit our dedicated Responsible Gaming page.

10. Privacy and Data Protection

Your privacy is important to max303. We collect, use, and protect your personal information in accordance with our comprehensive Privacy Policy, which should be read in conjunction with these Terms & Conditions. By registering an account, you consent to our collection and processing of your personal data as described in the Privacy Policy. We employ industry-standard security measures including SSL encryption, secure data storage, and regular security audits to protect your information. We will never sell your personal data to third parties for marketing purposes without your explicit consent.

11. Account Suspension and Termination

11.1 Suspension by max303

We reserve the right to suspend or terminate your account immediately without prior notice if you breach any provision of these Terms & Conditions, engage in prohibited activities, provide false information, or pose a security risk to our platform or other players. Upon suspension, you will be unable to access your account, place bets, or request withdrawals pending investigation. If your account is terminated for cause, any remaining balance may be forfeited, and any winnings obtained through rule violations will be confiscated.

11.2 Self-Exclusion

You may request self-exclusion from max303 at any time by contacting customer support. Self-exclusion periods can be set for 24 hours, 7 days, 30 days, 6 months, 1 year, or permanently. During self-exclusion, you will be unable to log in, deposit, or play, and any promotional communications will cease. At the end of a temporary self-exclusion period, your account will not automatically reopen; you must contact support to manually reactivate your account. Permanent self-exclusion cannot be reversed.

11.3 Voluntary Account Closure

You may close your account at any time by submitting a request through customer support. Upon closure, you must withdraw any remaining balance. If you have pending bonus wagering requirements, you forfeit the bonus and any associated winnings upon closure. Closed accounts may be reopened at max303's discretion after a cooling-off period of at least 7 days, subject to fresh KYC verification.

12. Dispute Resolution

If you have a complaint or dispute regarding any aspect of max303 services, please first attempt to resolve the matter by contacting our customer support team via live chat, email ([email protected]), or WhatsApp. Most issues are resolved quickly through direct communication. If you remain unsatisfied after exhausting internal complaint procedures, you may escalate the dispute through the following formal process:

1. Submit a written complaint detailing the nature of the dispute, relevant dates, transaction IDs, and desired resolution.
2. Our management team will investigate and respond within 10 business days.
3. If the dispute remains unresolved, both parties agree to attempt mediation through a mutually agreed independent mediator before pursuing legal action.
4. As a last resort, disputes shall be resolved through binding arbitration in accordance with Indonesian arbitration law.

13. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of Indonesia. Any disputes arising from these Terms & Conditions or your use of max303 services shall be subject to the exclusive jurisdiction of the Indonesian courts. By registering an account, you consent to the jurisdiction of Indonesian courts for the resolution of any disputes.

14. Amendments to Terms & Conditions

max303 reserves the right to amend, modify, or update these Terms & Conditions at any time without prior individual notice to players. Any changes will be effective immediately upon publication on our website at https://max303.cam/terms-conditions, with the "Last Updated" date revised accordingly. It is your responsibility to review these Terms & Conditions periodically. Continued use of max303 services following the posting of changes constitutes your acceptance of those changes. If you do not agree with amended terms, you must cease using our services and close your account.

15. Contact Information

If you have any questions, concerns, or require clarification regarding these Terms & Conditions, please contact our customer support team through the following channels:

• Email: [email protected] (responses within 24 hours)
• Live Chat: Available 24/7 through the website (average response time under 3 minutes)
• WhatsApp: Contact available through customer service menu

Our Indonesian-speaking support team is available around the clock to assist with any questions regarding your account, transactions, games, bonuses, or these Terms & Conditions. We are committed to providing prompt, professional, and helpful service to all max303 players.